What you'll accomplish
Find the current Refund Policy and submit billing context without exposing full payment credentials.
Who this is for
This guide is for new solo creator, small-business owner, agency, non-technical founder. Use it when you are working in the relevant Vocalis workspace and can review the result before it moves forward.
Before you begin
Steps
Open the right place
Open Refund Policy in the workspace you intend to use. Open Billing in the workspace whose subscription you intend to review.
Review and complete the action
Check the plan, currency, billing interval, and provider-hosted confirmation before submitting.
Confirm the result
Return to Workspace Billing and confirm the displayed subscription state.
What happens next
Support can review the request under the published policy; a request does not guarantee a refund. Continue only after the displayed state matches the action you intended.
Troubleshooting
- Confirm that you are in the intended workspace and that your role allows the action.
- Recheck required fields, destination state, and any message shown on the page before retrying once.
- If the problem continues, record the route, approximate time, and exact message, then contact support. Do not send passwords, tokens, or full payment credentials.
Related guides
Last reviewed: 2026-09-16.