Product and account support
Contact [email protected] for account access, workspace behavior, product questions, feature availability, and troubleshooting.
Include the account email, workspace name, affected feature, approximate time, and a concise description where relevant.
Billing, cancellation, and refund support
Contact [email protected] for subscription, invoice, cancellation, duplicate-charge, payment-error, or refund questions. We aim to acknowledge refund and billing enquiries within 5 business days.
Include the billing email, workspace, date, currency, provider shown at checkout, and a non-sensitive transaction reference if available. Do not send full payment-card or bank credentials.
Privacy and data requests
Contact [email protected] for access, correction, deletion, restriction, or other privacy questions. Include enough account and workspace context for authority to be verified.
Account erasure is available in My Profile and owner-authorized workspace erasure is available in Workspace Settings. Contact privacy support if self-service is unavailable or a recorded request is blocked. We aim to acknowledge normal privacy enquiries within 2 business days; this is not a promise of resolution within that time.
Security and vulnerability reporting
Contact [email protected] for a suspected vulnerability or security concern. We aim to acknowledge normal enquiries within 2 business days.
Describe the affected surface and impact without testing against other customers, disrupting service, or including passwords, credentials, exploit payloads, or unnecessary personal data in the first message.
Abuse, intellectual-property, and safety complaints
Contact [email protected] to report suspected unlawful use, impersonation, harassment, platform abuse, infringement, privacy harm, or unsafe automation.
Include the relevant URL or identifier, a concise explanation, and evidence you are authorized to share. We may investigate, preserve relevant records, restrict access, or request more information where reasonably necessary.
Platform connection help
Contact [email protected] for OAuth connection, permission, destination, publishing, token-refresh, disconnect, or provider-status issues.
Do not email platform passwords, one-time codes, access credentials, or raw authorization responses.
Phone, address, and service targets
Phone: +91 92096 29387. Operating and legal-notices address: Floor No. 6, Ruia Chambers, In front of Amanora Gold Towers, Amanora Park Town, Hadapsar, Pune – 411028, Maharashtra, India.
Aim to acknowledge normal support enquiries within 2 business days. Aim to acknowledge refund and billing enquiries within 5 business days. These are service targets, not guaranteed response or resolution times and not contractual service-level agreements.
Operator and contact
Vocalis is a product and service operated by OXEFY FITNESS SERVICES (OPC) PRIVATE LIMITED.
Company registration number: U93110PN2023OPC225431. General corporate and legal enquiries use [email protected].
Operating and legal-notices address: Floor No. 6, Ruia Chambers, In front of Amanora Gold Towers, Amanora Park Town, Hadapsar, Pune – 411028, Maharashtra, India.