Clear cancellation and refund information must match the checkout route.

Scope and operator

This page describes the available structure for Vocalis subscription cancellation, renewal, billing-error, and refund information. Vocalis is a product and service operated by OXEFY FITNESS SERVICES (OPC) PRIVATE LIMITED.

This policy applies to paid Vocalis subscriptions. It does not limit refund, cancellation, chargeback, or other consumer rights that cannot lawfully be excluded or that a payment provider must apply.

Subscriptions and renewal

Paid Vocalis plans recur on the billing interval and at the price displayed before checkout. Billing records and available subscription-management actions appear in workspace billing after subscription activity exists.

Customers should review the price, currency, interval, plan limits, payment provider, and any checkout-specific terms before confirming a purchase.

Cancellation

Workspace billing provides subscription-management and cancellation paths where supported by the active provider and subscription state.

You may cancel at any time. Cancellation takes effect at the end of the current paid billing period, and paid access continues until that period ends.

No prorated credit or refund is provided by default for unused time in the current billing period.

Payment-provider routing

Razorpay processes India checkout in INR. Paddle may process international checkout in USD where enabled and approved. Governed routing may use Razorpay in USD when Paddle is unavailable.

For transactions processed by Paddle, Paddle acts as merchant of record where applicable. For transactions processed through Razorpay, Razorpay processes payment on behalf of OXEFY FITNESS SERVICES (OPC) PRIVATE LIMITED. Vocalis does not store full payment-card details.

Duplicate charges, errors, fraud, and refund requests

Automatic change-of-mind or unused-time refunds are not offered. Contact [email protected] promptly—preferably within 7 days of the charge—for discretionary review. The 7-day preference does not override mandatory consumer or provider rights.

A refund review may be considered for a duplicate or incorrect charge, a verified material billing or service failure, or circumstances required by applicable law or payment-provider obligations. A request does not itself establish refund eligibility.

We aim to acknowledge refund and billing enquiries within 5 business days, but this is not a promise of resolution within that time. Actual settlement timing may depend on Paddle, Razorpay, card-network, or bank processing.

Statutory rights and questions

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Where applicable law or a payment provider requires a different result, that requirement controls.

For questions, contact [email protected] and include only a non-sensitive transaction reference.